Frequently Asked Questions

Frequently Asked Questions

ACCOUNT RELATED

What is 'My Account'? How do I update my information?
It is easy to update your HealthSocho account and view your orders any time through 'My Account'. My Account& allows you complete control over your transactions on HealthSocho. Manage/edit your personal data like address, phone numbers, email ids, and change your password.

ORDER STATUS RELATED

What do the different order status mean?
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order. Order Shipped: Your order has been shipped by the seller and is on its way to thelocation specified by you for delivery. Order Cancelled: The order was cancelled.

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time. You will also be notified when the item(s) are shipped to you. Shipping details will beprovided with the respective tracking number(s).

PAYMENT RELATED

How do I pay for a HealthSocho purchase?
There are zero hidden charges when you make a purchase on HealthSocho. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

Are there any hidden charges when I make a purchase on HealthSocho?
There are zero hidden charges when you make a purchase on HealthSocho. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.

What is Cash on Delivery?
If you are not comfortable making an online payment on HealthSocho.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (C-o- D) payment is Rs 7,500. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500

How do I pay using a credit/debit card?
Credit cards We accept payments made using Visa and MasterCard credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days

What should I do if my payment fails?
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on customercare@healthsocho.com or please give us a call with your order number for any clarification.

Why is COD not available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

Delivery Related

How do you ship your orders?
Items are shipped by air. We deliver most of our orders through our courier partners such as Delhivery, Dotzot.

Do you ship to international locations?
We currently ship only within India and do not ship to any international location.

How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

How can I track my order?
As soon as we ship your order, you receive an e-mail notification with a link to track your order

How long do you take to dispatch an order?
The duration of dispatching an order depends on the type of order you have placed. Types of order are: JIT Items (Just-in- time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order. Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders. We strive to dispatch your order as soon as possible. In case you have placed a mixed order of JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first. At all steps of your order processing, we are in constant touch with you over phone, and email to keep you updated.

What are the shipping charges on healthSocho.com?
The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details. For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees). Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable. Please read the product details column before placing an order.

Returns & Refunds

What is the general return policy on HealthSocho?
As of now, we do not take returns for any of our products. This is primarily to ensure top notch quality to all our consumers. In case of any queries, please write to our customer care on customercare@healthsocho.com or call us on 080-41529955

What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at customercare@healthsocho.com or call us on 080-41529955 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

What are the modes of refund available after cancellation?
Back to Source - The money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of item(s) in your order, HealthSocho will complete the cancellation and initiate the refund, depending on your preference.

Health Related Information:

Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with HealthSocho) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.

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